Overview
Salesforce Admins play a crucial role in managing and customizing Salesforce to meet business needs. This course introduces the key concepts, tools, and features of Salesforce administration. Students will learn how to navigate the platform, manage users, create reports, and automate processes. By the end of the course, students will be equipped to support their organizations effectively using Salesforce.
📚 Key Learning Objectives
- ✓ Identify key features of Salesforce and its interface.
- ✓ Create and manage user accounts and permissions.
- ✓ Build and customize reports and dashboards.
- ✓ Automate processes using workflow rules and approvals.
- ✓ Troubleshoot common issues in Salesforce administration.
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