Overview
In this topic, students will learn about conducting interviews and contextual inquiries to gather valuable insights for UX research and service design. They will explore techniques to engage users, ask effective questions, and observe behaviors in real-world settings. This hands-on approach helps students understand user needs and improve design solutions based on real feedback.
📚 Key Learning Objectives
- ✓ Conduct user interviews with clear objectives.
- ✓ Develop effective questions that elicit useful information.
- ✓ Observe user interactions in their natural environment.
- ✓ Analyze interview and observation data for insights.
- ✓ Create user personas based on research findings.
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